Data deletion

1. How to request deletion

Email rakacars@gmail.com with the subject “rakacars data deletion request.” Say what you want removed and include a relevant account identifier, listing URL, request reference or connected platform username or channel link.

You may request deletion of an account or particular information without closing every service. You do not need to create a new account or retain access to the old one. This route is also available if your contact details, photo or vehicle advert were supplied or imported by someone else.

Tell us how to contact you and whether you act for yourself or another person or business. Do not send passwords, app secrets, access tokens or unnecessary identity documents. We will contact you if proportionate evidence is needed to verify identity or authority.

2. How requests are handled

1. We acknowledge the request and ask for any information needed to locate the records and verify the request.
2. We assess the scope, relevant rights, other people's information and any specific lawful retention obligation.
3. For an accepted request, authorized staff arrange removal or appropriate anonymization of the relevant active information and address the collection, publication or provider copies involved.
4. We communicate the outcome, explain any records retained and their reason or retention criteria, and give complaint options if a request cannot be fully fulfilled.

This is a manual request process. Qualifying requests are handled free of charge and without excessive delay within applicable legal and platform-required periods. We will explain any permitted delay and keep you informed.

3. Marketplace accounts, adverts and submissions

A request can concern account and profile details, public contacts, listings and photos, drafts, enquiries, preferences, reminders, assisted-selling text or voice submissions, and support information. Identify any active listing, plan, reminder or pending enquiry so that its handling can be explained. Tell us separately if you also want to cancel a paid service; deletion and refund or cancellation questions must each be addressed.

Removing a public advert is different from erasing the underlying account, payment proof or support record. Hiding content, moving a request to trash or expiring a private link is not necessarily permanent erasure. A qualifying privacy request is assessed independently of the site's routine cleanup schedule.

For imported content, we will assess the source and the steps needed to prevent removed information being recreated through an ongoing import. We will also address copies on channels or distribution services we control and notify providers or recipients where required.

4. Socials and connected platform data

State whether you want access revoked, particular reporting information removed, or the connected account's data assessed for deletion. Relevant records can include identifiers and credentials, collected captions or titles and links, account and post statistics, reporting snapshots, daily metrics and import history.

TikTok, Facebook and Instagram Disconnect actions clear locally saved connection tokens and stop collection, while saved history requires separate removal. Using Disconnect for YouTube also deletes saved YouTube statistics and video reporting data. Pausing updates or archiving an account does not generally erase its records.

You may also revoke access in the provider's settings, including Google Account permissions for Google and YouTube. A revocation is not a substitute for confirming that copies already held by rakacars have been removed. The process must address pending collection or import work so it does not recreate deleted data without a new lawful basis.

Removing rakacars copies does not delete the original TikTok, Facebook, Instagram or YouTube posts, channels or accounts. Those are managed on the source platform.

5. Records retained and copies elsewhere

Limited information may need to be retained for a specific accounting or other legal obligation, an applicable lawful exception, or the establishment, exercise or defense of a legal claim. We will explain the reason and retention criteria, restrict further use and retain only what is necessary. A minimal justified record of the request and outcome may be needed to demonstrate that it was handled.

Logs, monitoring systems, provider copies and backups need separate assessment. We will instruct providers or notify recipients where required. Backups are not erased instantly, and fulfilled requests must be accounted for before restored data is returned to use. Production log and backup periods remain to be confirmed before final publication.

Search engine caches, independent reposts and information already received by another buyer or seller may persist outside our direct control. We will take the steps required by law in relation to recipients and public copies; we cannot promise immediate removal from every independent system.

6. Other rights and complaints

For access, correction, objection, withdrawal or other rights, see the Privacy Policy. You may complain directly to the Ethiopian Communications Authority or another competent authority, or seek remedies available under applicable law. You do not have to create an account or first resolve a complaint with us.

7. Changes and contact

The version and revision date appear above. Before material changes to final policies take effect, we will provide affected users appropriate notice through the service or available contact details and seek fresh consent or acceptance where required. An update does not authorize incompatible new uses of previously collected information.

For questions or requests about this document, contact rakacars@gmail.com.